Category

Industry News

apple customer experience

How did Nick do?

By | Company Blog, Industry News | No Comments

When we talk about good Customer Experience (CX), we so often talk about the customer journey, the technology, or the physical spaces we create, when so much can simply come down to the individual with which we interact. I had a recent experience at the Apple store that was noteworthy not because of the great retail presence Apple has created, which still holds up as a standard for retail formats, but because of Nick.

Read More
customer experience at a baseball game with fans cheering

Riptide Partners in Sports Media Report: Using Data To Redefine The Customer Experience In Sports And Entertainment

By | Company Blog, Industry News

Recently expanded and led by executives who have experience both with consumer brands and at elite facilities like Madison Square Garden, New York based firm Riptide Partners is using cutting edge data and technology working with a partner (Medallia) who has helped improve, streamline and customize the customer experience for some of the world’s biggest consumer brands, almost in real time.

Read More