The Riptide Experience Management App provides industry-leading best practice solutions tailored towards Sports & Entertainment, Venues, Stadiums, Teams, and facility management. These powerful tools once only available to the largest enterprises allow you to truly listen to guests, customers, fans, and employees to accurately understand the experiences and take action. These best practice solutions were built by leading Experience Management professionals with knowledge acquired over their career at the most recognizable brands.
Medallia Xchange
Sports & Entertainment Experience Management Suite
Capture and measure guest experience in real-time. Tailored to Sports & Entertainment, Teams, Venue and facility Management. Understand and act on signals.
Request a DemoEXPERIENCE
B2B Customer,
Employee
INDUSTRY
Sports and
Entertainment
ROLE
Multi-Industry
TYPE
Solution
CREATED BY
Partner
COST
—
Summary
What’s Included:
- Pre-built guest feedback survey
- Custom branded look and feel
- Pre-built Dashboards
- Text Analytics
- Athena Action Intelligence
- Closed Loop Module
- Managed Service Offering
BUSINESS IMPACT
- Operations: Drive your operation by tracking your KPI metrics and identifying trends over time to improve aspects of event feedback.
- Time to Value: Make changes to positively impact customer experience within weeks of implementing the Riptide Experience Management Suite.
- Account Management: Close the loop with your guests, manage all segments such as individual buyer, season ticket members, and suites/clubs.
- Sales: Reduce the churn of your guests and VIP’s
- Identify revenue and upsell opportunities for F&B, Season Tickets, Merchandise, etc.
LANGUAGES
- English
- Custom Translations Available
