Riptide Partners

Turn Signals into Action

Fastest Insights. Fastest Action. Fastest ROI.

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Certified CX Advisory Partner

A Distinctly Nimble Approach to Customer Experience

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Market Research Done Right

Hear through the noise and focus on what matters most

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Action-Oriented Analytics

Understand, anticipate, and power proactive
engagement at every interaction

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Understanding Customer Experience is vital to monitoring your company’s performance.

Regardless of whether a company is known as a market leader — or it’s working to get to that position — it’s the companies that believe in the importance of customer experience improvement that find value in what we do.

Delighted customers drive growth. They transact more often, spend more, and promote you. Unhappy customers defect as soon as possible; worse, they bad-mouth you and drive away business. To estimate how you’ll fare tomorrow, you need to know how your customers feel about you today.

Expert Guidance, Real-Time Actionable Feedback

As your partner, we provide you with industry-leading experience solutions that allow you to truly listen to guests and employees to accurately understand their experiences and take action.

Design post event, market research, employee, venue tours, museum / arts and conjoint survey programs
Robust Real-Time Dashboards + Insights
Text Analytics + Athena Action Intelligence
Closed Loop Feedback module
Industry and internal benchmarking
Social Module, manage your online voice
Performance trending and analysis by customer segment, seating location, event type, and key satisfaction drivers
Digital signal capture – Web and App

The Riptide Partners Difference

Driving massive business outcomes at scale

Gather. Analyze. Interpret. Inform. Evolve. Experience. Support. Experts.

Unlike other CX/EX SaaS providers, we are experts in our verticals and we provide ongoing support to ensure business impact.

Engage Every Customer – Most Comprehensive VOC Capture

Solicit feedback from guests in any channel they want, gain insight from employees on the frontline, and combine with operational / customer / financial data to understand the complete experience.

Optimize Every Experience – Superior Actionable Insights

Cut through the clutter to uncover and leverage actionable insights that matter the most. Identify friction points across touchpoints throughout the entire customer journey and understand the relative financial impact of fixing systemic issues.

Activate Every Employee – Most Adopted CX Platform

Distribute tailored, role-relevant insights in real-time to engage and empower the right employees across the entire organization to take action and drive change.

Enterprise Grade Software – Built for Dynamic Organizations

The most secure CX platform. Period. Secure and flexible technology to handle dynamic, evolving business requirements

Unequaled Expertise – World’s Most Experienced Team and Ecosystem

With years experience focusing on CX solutions and programs, Riptide brings the most experienced team and comprehensive ecosystem to support your CX Evolution

“
The Riptide Team have distinguished themselves in the Medallia ecosystem as executive sponsors and owners of two successful Medallia programs, first at Cablevision and then The Madison Square Garden Company, building ground up CX capability and driving tremendous business results across two separate companies and industries.”
Borge HaldFormer CEO & Co-founder, Medallia

“
Working with Riptide’s technical team has been a fantastic experience. We were able to get our data integrations setup with ease allowing for automation of our surveys. Their experience and knowledge has also allowed us to use other sources in our data warehouse for further analysis in their platform. From data ingestion to analyzing results, we are extremely appreciative of Riptide’s support."
Stephen S.Sr. Business Analyst

“
Riptide Partners has been really helpful to our club. They’ve given us an improved method to glean data and insights from our fans and take tangible steps to improve their experience."
Joe S.Chief Marketing & Revenue Officer

“
In addition to providing an outstanding survey process to monitor our customer service, Riptide has made us re-think our business by involving all departments, marketing, sales, sponsorship, security and food/beverage. They exchange ideas and provide instant feedback to our marketing and sales teams."
BSE Global

“
With the Riptide platform we now have real-time visibility to the voice of our guests and employees. It is the best way for us to understand and connect with our guests as we always strive to exceed expectations. We leverage the Riptide team and technology across many of our functions to drive impact including Marketing, HR, Sponsorships, and Business Intelligence."
Hank A.President

“
Riptide has been outstanding to work with. The team has been great from Day 1, and that has continued through onboarding, implementation and ongoing support. Their platform is powerful and intuitive and has led to significant improvement to our organization’s surveying and analysis capabilities."
Genevieve M.Sr. Manager of Insights & Analytics

About Us

Our team of experts enable companies to reorient their business to better serve the customer.