Expert Solutions For
Hospitality & Leisure
From pre-arrival to post-visit, Riptide helps Hospitality & Leisure clients exceed expectations at every touchpoint. With a unified view of the guest journey, you can deliver tailored experiences, optimize operations, and grow your brand’s reputation — one memorable moment at a time.
Deliver a Memorable Experience for Every Guest
Our industry leading experience platform empowers hospitality and leisure organizations with powerful insights from every interaction across the entire guest journey.
Key Solutions
Capture continuous feedback across every guest interaction
Empower frontline staff with role-specific, real-time insights
Improve service recovery and personalization with mobile alerts
Boost social rankings and reviews with seamless feedback requests
Identify and act on performance trends using speech and text analytics
Create an exceptional experience at every interaction
You’ll achieve an active pulse on evolving guest expectations, with intelligent tools that prioritize strategic opportunities and enable every employee to create exceptional guest experiences that influence promoters and build loyalty
Exceed Guest Expectations
- Identify meaningful shifts in guest expectations with comprehensive and continuous experience data capture
- Achieve rapid service recovery and personalization with real-time alerts and mobile customer engagement tools
- Optimize operations and ensure customer service excellence with intelligent speech and text analytics
Capitalize on positive experiences that influence promoters and increase reservations
Increase productivity and empower every employee with role-based, actionable insights
- Improve social rankings with timely and convenient review requests
- Enhance your social presence with auto alerts and unified dashboards that track comments and empower employees to efficiently respond
- Differentiate from local competitors with benchmarking and competitive insights
Capitalize on positive experiences that influence promoters and increase reservations
- Improve social rankings with timely and convenient review requests
- Enhance your social presence with auto alerts and unified dashboards that track comments and empower employees to efficiently respond
- Differentiate from local competitors with consumer behavioral intelligence and competitive insights
Gain an edge by linking customer and employee experience insights
Your employees are responsible for delivering on your customer experience vision and are intimately aware of what is or isn’t working. Seamlessly bring together customer and employee experience data into one dashboard to understand key themes hindering or helping employees from delivering on that vision every day.
Empower all teams, customer-facing or not, with insights that link their role to customer experience and ultimately business outcomes.
