Sports + Entertainment


Customer Experience Solutions modernize an organization and keep it competitive in today’s world. Collectively, Riptide’s leaders have driven countless examples of business impact.

Our Services:
  • Voice of the Guest: Understand your fans and guests better
  • Sports + Entertainment Advisory: Leverage our team’s years of experience to create new experiences or enhance your existing ones.
  • Riptide Collaboration Portal: Access an on-line community of senior industry leaders, comment on key topics, share ideas, and stay current on the latest and greatest across professional sports leagues and leading entertainment venues.

Voice of the Guest

It’s time to better understand the experience that you deliver to your fans and guests.

Voice of the Guest is the process by which your customer’s preferences and experiences are collected and then shared inside your organization.

  • Uncover the reasons behind feedback scores
  • Understand customer needs, wants and pain points
  • Prioritize them
  • Understand customer views and values for your products and services
  • Understand if you’re delivering on your promise to your customers
  • Utilize the information to develop and refine your offerings

No two solutions are exactly alike. Learn how Riptide Partners can help you and your team implement, customize and optimize your Customer Experience program.

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Sports + Entertainment Advisory

Our team of experts can advise your organization on a number of key services, including:

Premium Hospitality

Guest Security

Food & Beverage Operations

Merchandise Sales

Guest Engagement & Communication

Data & Analytics

The Riptide Collaboration Portal

The sports and entertainment industry is coming together now more than ever as a result of the COVID-19 crisis. Here’s how to get involved.

At Riptide Partners, we want to enable a seamless, frictionless way to engage and innovate, so we launched a new collaboration portal to share ideas and updates across the industry.

We’re doing this as an investment and not charging, to drive the greatest participation and benefit for all. Let’s come out stronger, together.

The Benefits of Joining:

  • Access an on-line community of senior industry leaders
  • Comment on key topics, share ideas and vote on the best ones
  • Keep updated on the latest happenings across the industry
  • Make new connections with like-minded leaders
  • Totally free to use
Contact Us To Register

Contact the Riptide Partners team below to learn more about our Sports + Entertainment service offerings

The Medallia Partnership

Learn More

More Offerings

CX Advisory Services