Expert Solutions For
Sports & Entertainment
Customer Experience Solutions modernize an organization and keep it competitive in today’s world. Collectively, Riptide’s leaders have driven countless examples of business impact.
Maximize the Potential of Your Premium Spaces
By leveraging season subscriber and premium space member feedback, you can quickly manage expectations and improve their perceptions of value.
Key Solutions
- Voice of the Guest: Technology to truly understand the sentiment of our fans and guests
- Voice of the Employee: Capture signals from your employees with our industry-leading employee listening strategies
- Sports + Entertainment Advisory: Leverage our team’s years of experience to create new experiences or enhance your existing ones.
Prioritize What Matters Most to Guests
Delight guests by proactively responding to their needs and ensuring they have an unforgettable experience at your events.
Listen and learn to strengthen season ticket member loyalty
- Combine operational, guest, and experience data to identify promoters and detractors to understand retain STM’s and provide potential upsell opportunities, higher renewal rates, and engagement.
- Use the power of AI to analyze thousands of signals across the entire guest journey — accessing the insights you need without a heavy strain on human capital.
- Engage employees to identify and break down barriers to job satisfaction and excellent guest service delivery.
Extract greater value from your premium spaces
Act on real-time season ticket member or premium area guest signals to transform the user experience and drive revenue and retention at every point in the journey.
- Use speech or open-text feedback to learn the content themes and concepts that drive the greatest ROI.
- Discover actionable suggestions for better curation of premium spaces, activations, and premium club food & beverage experiences.
- Combine feedback data from all sources to build a complete view of your service organization that enables coaching and upskilling to provide the best experience.
- Integrate your third-party partners (security, ushers, food & beverage) to participate in the data review to improve their service levels and enhance their offerings.
Capitalize on your capital expenditures
Hundreds of venues worldwide have undergone renovation or complete transformation over the past few years.
- Utilize the data from your premium guests to understand what their expected future state of those spaces should be – before you spend the money to renovate.
- Understand quickly what is working and what is not, after the space is completed so you can adjust and ensure a premium experience is being delivered.
- Curate personalized experiences that are more accessible, differentiated for all demographics, allowing hosting for all different event types and groups.
Sports + Entertainment Advisory
Our team of experts can advise your organization on a number of key services, including:
