Executive Team

Paul Klass held top level positions in HR, Marketing and Operations, specializing in Customer Experience, for various industries. Prior to founding Riptide, Paul was the SVP of Customer Experience at Madison Square Garden. There, Paul led the following functional areas; Operational Readiness, Process Engineering, Consumer Insights, Operations Strategy, and Voice of Customer across all MSG properties. Earlier, Paul was COO at Sperian Energy based in Las Vegas where he oversaw business operations including human resources, administration, and facilities.

As SVP of Customer Experience and Strategy at Cablevision. Paul and his team were instrumental in driving business performance across Cablevision through customer experience, setting the standard in the industry for customer service by driving change and leveraging NPS.

Paul was on the board of the NY Jr. Islanders and is involved in many charitable organizations. He lives in Oyster Bay, NY with his wife and son.

After a dynamic and successful career in executive positions within various sectors from energy to entertainment, Rob founded Riptide Partners with long-time associate, Paul Klass. Prior to this, Rob was Chief Operating Officer for The Madison Square Garden Company and oversaw operations across all venues, marketing, business insights and customer experience, driving bottom line results through a clear focus on guest and staff experience.

Earlier Rob served as CEO of Sperian Energy overseeing business activities and operations while preparing the company for expansion. He also held the role of EVP of Operations for Cablevision where he was responsible for end-to-end operations and the Company’s customer experience. At the start of his career, Rob spent nearly a decade at Direct Energy, an energy services provider, where he rose to SVP & GM of the Company’s U.S. residential energy business.

Rob is an avid boater and triathlete and lives with his wife and daughter in Lattingtown, NY.

As a senior executive with sales management experience in Sports & Entertainment including television, radio, digital/social and sponsorships, Neil has spent more than 30 years creating strong business partnerships. Prior to his joining Riptide Partners, he held the position of executive vice president at Pac-12 Networks/Conference overseeing everything from pricing, planning and strategic partnerships for regional and national networks, digital and social media sales and fifteen championship events.

Earlier Neil served as general sales manager of Fox Sports Florida/Sun Sports overseeing both local and national sales and was chief revenue officer at Brooklyn Sports + Entertainment. While at Brooklyn S+E, he oversaw advertising sales for the Barclays Center. All these achievements followed 20 years at Madison Square Garden where Neil earned a solid foundation for the business and rose to executive vice president of advertising sales for MSG Network and MSG properties.

Neil enjoys playing golf and lives with his wife in Hells Kitchen, NYC.

Ian MacNabb is a manager for Riptide partners who currently lives and works in Phoenix, Arizona. He oversees customer relationships with a primary focus on product development and support. 

Ian previously graduated from Arizona State University with a master’s degree in Business Administration. In the following years, he held several diverse roles at customer centric companies including Sixt, Starbucks, and Hyatt. Most recently, he led guest experience initiatives at a Hyatt hotel by collecting and operationalizing customer data. 

When Ian is not in the office, he enjoys playing soccer on various leagues or exploring local eateries.