Employee Experience Services

We provide best-practice solutions for running effective employee experience programs. Collectively, Riptide’s leaders have driven countless examples of business impact across many industries and businesses of all sizes.

Our Services:
  • Voice of the Employee: Understand your employees better with our industry-leading employee listening strategies.
  • Employee Engagement Programs: Leverage our team’s years of experience to increase employee happiness, productivity, tenure and improve overall company loyalty.
  • Employment Experience Tools: cutting-edge solutions to run employee engagement, onboarding, exit, employee net promoter, and pulse feedback surveys to your organization.

Voice of the Employee

Strategies to improve the employee experience by taking action on what matters most to them.

Powerful tools that enable organizations to effectively listen to employees, accurately understand their experiences and identify EX impact on customer experience.

  • Gather employee feedback and ideas on an ongoing basis
  • Uncover the reasons behind feedback scores
  • Assess key drivers of engagement
  • Gain insights based on key employee demographics
  • Enable teams and managers to take action in real-time through group planning and tailored coaching
  • Improve the employee experience by taking action on what matters most to employees

No two solutions are exactly alike. Learn how Riptide Partners can help you and your team implement, customize and optimize your Employee Experience program.

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Lead the way into the future of work

The world of work is rapidly changing. You need to collaborate across all departments to create truly exceptional employee experiences where all employees can do their best work.

How We Help:

  • HR & People: HR and people leaders set the stage for the employee experience. Talent acquisition, onboarding and benefits teams can build programs confidently based on real-time insights.
  • Customer Experience: Get key insights from frontline employees on how to improve CX and understand how their experiences impact customers.
  • Support & Technology: Digital tools to get work done are more important than ever. Remove barriers to success and ensure employee needs are met quickly.

Get to the heart of what your employees feel

Employee voice is one of the most valuable – but often overlooked – tools we have to make a company better. Your people are constantly sharing how they feel and what they need. Make sense of engagement surveys and other experience data being shared by employees daily with Medallia. Easily sync data across systems like your HRIS or IT portal for a holistic picture of how your people are doing. Overwhelmed? Don’t be. We’ll turn data into insights in an instant.

Build trust and transparency by taking effective action

Only 42% of organizations quickly take action based on employee feedback. When you shorten the window between insights and action you build employee trust and foster innovation. Empower leaders across departments with alerts and intelligence needed to act confidently. Medallia’s cutting-edge AI, text analytics and proprietary sentiment engine, do the heavy lifting and surface insights from across departments, channels and signal sources, so you can see where and how to improve.

Empower every team leader to be an employee experience champion

Medallia research shows that HR and people leaders collaborate across teams and departments to improve employee experience. In fact, 72% of leaders have direct team leaders and people managers highly involved in enterprise-wide employee experience initiatives. Empower your people across all teams – from the c-suite to the frontlines – with actionable insights through curated, real-time dashboards. Role-based visualizations empower every team leader with relevant insights to improve employee experience – like how to make a process more efficient or improve communication across departments.

Gain an edge by linking customer and employee experience insights

Your employees are responsible for delivering on your customer experience vision and are intimately aware of what is or isn’t working. Seamlessly bring together customer and employee experience data into one dashboard to understand key themes hindering or helping employees from delivering on that vision every day. Empower all teams, customer-facing or not, with insights that link their role to customer experience and ultimately business outcomes.

Contact the Riptide Partners team below to learn more about our Employee Experience service offerings

The Medallia Partnership

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