Riptide Partners joins a select group of top-tier consulting firms qualified to partner with the world’s leading customer experience platforms, Medallia Experience Cloud™.

The Medallia Experience Cloud™

Over a thousand of the world’s leading brands trust Medallia Experience Cloud™, a software-as-a-service (SaaS) platform, to win through customer experience. Through the Medallia platform, we capture feedback everywhere your customers are, understand it in real-time, and deliver insights and action across the organization. This enormous toolset empowers companies and their employees to embed the pulse of the customer into their daily decisions.

Medallia Named a Leader in Customer Feedback Management

Medallia, Inc. has been recognized as the Leader in The Forrester Wave™: Customer Feedback Management, Q1 2023. This year’s report evaluated nine service providers against 31 criteria, grouped into three categories: Current Offering, Strategy, and Market Presence.

Medallia was named the sole leader in the report, receiving the highest score in 24 of 31 criteria, including Solicited Feedback Mechanisms, Community Engagement, Adoption, Natural Language Processing (NLP), and Systemic CX Improvement.

As a Consulting Partner of Medallia, we utilize our years of experience spearheading and integrating Customer Experience initiatives at leading national and international companies with Medallia’s powerful platform and suite of tools.

Clearly a win-win, Riptide is a turnkey solution for companies looking to fast-track into a successful customer-focused culture.

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