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Medallia Partnership

Riptide Partners

Riptide Partners joins a select group of top-tier consulting firms qualified to partner with the world’s leading customer experience platforms, Medallia Experience Cloud™.
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The Medallia Experience Cloud™

Over a thousand of the world’s leading brands trust Medallia Experience Cloud™, a software-as-a-service (SaaS) platform, to win through customer experience. Through the Medallia platform, we capture feedback everywhere your customers are, understand it in real-time, and deliver insights and action across the organization. This enormous toolset empowers companies and their employees to embed the pulse of the customer into their daily decisions.

Medallia Named a Leader in Customer Feedback Management

Medallia, Inc. has been recognized as the Leader in The Forrester Wave™: Customer Feedback Management Solutions, Q4 2024. This year’s report evaluated nine service providers against 31 criteria, grouped into three categories: Current Offering, Strategy, and Market Presence.

Combine that with Riptide’s 100% successful implementation rate, 90+ Net Promoter Score (NPS) and a 100% referenceable customer rate, and you’ll soon see why the most iconic brands rely on Riptide Partners as their trusted source for Customer and Employee Experience.

Riptide + Medallia

Partnering For Your Success

As a Partner of Medallia, we utilize our years of experience spearheading and integrating Customer Experience initiatives at leading national and international companies with Medallia’s powerful platform and suite of tools.

Clearly a win-win, Riptide is a turnkey solution for companies looking to fast-track into a successful customer-focused culture.

Customer ExperienceEmployee Experience