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Customer Experience

As a Medallia Partner, we maximize the resources of one of the world’s leading CX platforms by optimizing for your industry and customizing for your organization.

Your CX Leaders

  • Customer signals happen along the entire journey — we’ll help you harness the power to listen and respond.
  • Capture signals, glean insights and democratize data with Riptide’s leading customer experience platform.
  • Complete and modern listening
    Broadest feedback collection in the market powering complete and continuous insights -all in one place
  • Best-in-class experience analytics
    AI & ML based-approach that prioritizes actions and predicts behavior at massive scale
  • Empower and engage every employee
    Actionable insights for everyone, from the frontline to the C-Suite
  • Act at scale
    Built to support global programs that scale locally, integrations with, CRM, data warehouse.

Social Listening

  • Measure what your customers are saying about you by capturing online scores and comments from over 30+ social and review sites, including Google, Facebook, Twitter, Expedia and TripAdvisor in addition to 100+ sites through partners
  • Built-in analytics surface customer issues and suggestions so you can quickly address guest feedback.

Text Analytics

  • Capture verbatim feedback and comments from your surveys and signal capture tools
  • Built-in Athena Action Intelligence enables you to identify sentiment, react and recover quickly to all customer feedback.
  • With recognition as an industry leader by Forrester, you can be confident that our text analytics solutions can handle your needs.

Riptide Partners offers Medallia Certified Customer Experience Advisory Services in the following sectors:

  • Automotive / Repair Centers
  • Cable / Streaming Services
  • Contact Centers
  • Field-Based Services
  • Hospitality / Country Clubs
  • Retail & Sales
  • Sports + Entertainment
  • Telecommunications
  • Utilities / Energy

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The Medallia Partnership

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Employee Experience