Customer Experience
The Riptide team offers a distinctly nimble approach to the creation of Customer Experience solutions tailored to each client’s needs and context. Advisory offerings focus on driving business value through robust CX management.
As a Medallia Partner, we maximize the resources of one of the world’s leading CX platforms by optimizing for your industry and customizing for your organization.
Your CX Leaders
- Customer signals happen along the entire journey — we’ll help you harness the power to listen and respond.
- Capture signals, glean insights and democratize data with Riptide’s leading customer experience platform.
- Complete and modern listening
Broadest feedback collection in the market powering complete and continuous insights -all in one place - Best-in-class experience analytics
AI & ML based-approach that prioritizes actions and predicts behavior at massive scale - Empower and engage every employee
Actionable insights for everyone, from the frontline to the C-Suite - Act at scale
Built to support global programs that scale locally, integrations with, CRM, data warehouse.
Expert Integrations
Capture the pulse along every customer journey and uncover meaningful insights from every interaction.
Our insights will help you prioritize and automate actions in real-time to increase customer loyalty.
Social Listening
Take charge of your online reputation and manage it all in one place.
- Measure what your customers are saying about you by capturing online scores and comments from over 30+ social and review sites, including Google, Facebook, Twitter, Expedia and TripAdvisor in addition to 100+ sites through partners
- Built-in analytics surface customer issues and suggestions so you can quickly address guest feedback.
Text Analytics
Understand what your customers are saying, unlock the business value of feedback.
- Capture verbatim feedback and comments from your surveys and signal capture tools
- Built-in Athena Action Intelligence enables you to identify sentiment, react and recover quickly to all customer feedback.
- With recognition as an industry leader by Forrester, you can be confident that our text analytics solutions can handle your needs.
- Automotive / Repair Centers
- Cable / Streaming Services
- Contact Centers
- Field-Based Services
- Hospitality / Country Clubs
- Retail & Sales
- Sports + Entertainment
- Telecommunications
- Utilities / Energy
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Talk to Our Customer Experience Experts
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