CX Advisory

Services

The Riptide team offers a distinctly nimble approach to the creation of Customer Experience solutions tailored to each client’s needs and context. Advisory offerings focus on driving business value through robust CX management.

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CURRENT STATE ASSESSMENT

Take stock of current capability and practices through a comprehensive diagnostic, deliver high-impact recommendations for implementation or improvement.

CHANGE MANAGEMENT

Support operationalizing CX capability. Confidently initiate changes throughout the business to align the organization and drive performance.

PLAN DEVELOPMENT

Launch a Customer Experience capability – where and how to get started.

OPTIMIZE EXISTING PROGRAM

Extract more value from your current program, providing a realistic roadmap to fast progress and results.

As a Medallia Partner, we maximize the resources of one of the world’s leading CX platforms by optimizing for your industry and customizing for your organization.

Riptide Partners offers Medallia Certified CX Advisory Services in the following sectors:

  • Sports + Entertainment

  • Telecommunications

  • Utilities

  • Energy

  • Contact Centers

  • Field-Based Services

  • Retail

  • Sales

The Medallia Partnership

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Management Consulting