Turn Signals into Action

Fastest Insights. Fastest Action. Fastest ROI.

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Employee Experience Solutions

Build trust and loyalty by empowering and engaging
your people across the entire employee journey

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Certified CX Advisory Partner

A Distinctly Nimble Approach to Customer Experience

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Market Research Done Right

See through the noise to what matters most

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Realtime Feedback - Visualized

Establish & Measure Your Operational KPI’s With Robust Dashboards

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Action-Oriented Analytics

Understand, anticipate, and power proactive
engagement at every interaction

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Sports and Entertainment

Organizations Trust Riptide

Change culture. Drive focused action. Create accountability.

Expert Guidance, Real-Time Actionable Feedback

As your partner, we provide you with industry-leading Experience solutions tailored to Sports & Entertainment, Stadiums, Venues, Teams, and facility management. Allows you to truly listen to guests and employees to accurately understand the experiences and take action.

  • Design post event, market research, employee, venue tours, museum/arts and conjoint survey programs
  • Robust Real-Time Dashboards + Insights
  • Text Analytics + Athena Action Intelligence
  • Closed Loop Feedback module
  • Industry and internal benchmarking
  • Social Module, manage your online voice
  • Performance trending and analysis by customer segment, seating location, event type, and key satisfaction drivers
  • Digital signal capture – Web and App

Features, Benefits & Support Model of Offering

A ready-made CX Function tailored to Sports & Entertainment, able to deliver immediate value.

Features

  • FULL-SERVICE Customer and Employee Experience Solutions – survey(s) build, text analytics, Prebuilt dashboards, closed loop module, sentiment analysis, AI, custom-branded look and feel, and recommended actions.
  • PROVEN EXPERTISE industry leading best practice solution tailored to Sport & Entertainment professionals, coupled with the track record of Riptide Team.
  • SCALE SOLUTION powerful SaaS tools once only available to the largest enterprises, allow you to truly listen to guests.
  • ROBUST BECHMARKING and DATA APPROACH to ensure comprehensive coverage, segmentation (STM’s, VIPS’s, etc.) and real-time insights.
  • CUSTOMER RESEARCH: Support efforts to better understand specific topics such as pricing, fan archetypes, member benefits, brand, and loyalty.

Client Benefit

  • ROI: According to Forrester, companies utilizing our CX technology, typically realize a 5.9X ROI.
  • SPEED: Real-time customer feedback, metrics and insights to drive business,
    without having to invest, build and develop.
  • $ IMPACT: Capitalize knowledge of Riptide, leverage customer feedback to get business results.
  • $ COST: Eliminate heavy investment in software and resources, benefit from
    Riptide platform and scale.
  • HAPPIER CUSTOMERS: Improved retention, loyalty and promotion of your
    business.

Support Model

  • EXECUTIVE PRESENCE: Partner and Manager support and experience to assist in from implementation to gaining cultural adoption, including CX business reviews.
  • BUSINESS ANALYST: Business Analyst available to conduct analysis and build insight recommendations, support changes to survey, ad-hoc support and dashboards.
  • BUSINESS INTELLIGENCE/TECH SUPPORT: Provide dedicated resources in order to source and manage data flow from internal & 3rd party sources into the survey platform.
  • LEVERAGE BEST IN CLASS MEDALLIA PLATFORM to conduct surveys and provide insights.
About Us

Riptide Partners

Our team of experts enable companies to reorient their business to better serve the customer.

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A Winning Partnership

Why We Stand Out

Unshakable Values. Accomplished. Change Agents.
Customer-Focused. Results Oriented. Medallia. Actionable Insights. Value. Passion. Nimble.

Meet The Team