Skip to main content

Medallia Partnership

Riptide Partners

Riptide Partners joins a select group of top-tier consulting firms qualified to partner with the world’s leading customer experience platforms, Medallia Experience Cloud™.

“The Riptide Team have distinguished themselves in the Medallia ecosystem as executive sponsors and owners of two successful Medallia programs, first at Cablevision and then The Madison Square Garden Company, building ground up CX capability and driving tremendous business results across two separate companies and industries.”

Borge HaldFormer CEO & Co-founder, Medallia
client
client
client
client
client

The Medallia Experience Cloud™

Over a thousand of the world’s leading brands trust Medallia Experience Cloud™, a software-as-a-service (SaaS) platform, to win through customer experience. Through the Medallia platform, we capture feedback everywhere your customers are, understand it in real-time, and deliver insights and action across the organization. This enormous toolset empowers companies and their employees to embed the pulse of the customer into their daily decisions.

Medallia Named a Leader in Customer Feedback Management

Medallia, Inc. has been recognized as the Leader in The Forrester Wave™: Customer Feedback Management Solutions, Q4 2024. This year’s report evaluated nine service providers against 31 criteria, grouped into three categories: Current Offering, Strategy, and Market Presence.

Combine that with Riptide’s 100% successful implementation rate, 90+ Net Promoter Score (NPS) and a 100% referenceable customer rate, and you’ll soon see why the most iconic brands rely on Riptide Partners as their trusted source for Customer and Employee Experience.

Riptide + Medallia

Partnering For Your Success

As a Partner of Medallia, we utilize our years of experience spearheading and integrating Customer Experience initiatives at leading national and international companies with Medallia’s powerful platform and suite of tools.

Clearly a win-win, Riptide is a turnkey solution for companies looking to fast-track into a successful customer-focused culture.

Customer ExperienceEmployee Experience