Expert Solutions For
Home & Related Services
Whether you're delivering field service, managing accounts, or resolving outages, Riptide helps home and professional services companies deliver smoother experiences with fewer blind spots.
Enhance service delivery to boost customer confidence
Riptide helps services companies improve sales effectiveness
Key Solutions
Track experience across touchpoints like field service and call centers
Improve first-call resolution and reduce costly support interactions
Use feedback data and text analytics to reveal systemic issues
Prioritize high-impact process improvements based on customer needs
Deliver consistent, omni-channel self-service options that drive satisfaction
Simplify Support. Strengthen Loyalty.
Close the loop with customers faster, reduce churn, and enable your teams with the tools they need to exceed expectations.
Enhance service delivery and reduce friction
Improve customer sentiment while tightening operations
- Assess the experience and effectiveness of all touchpoints across the customer journey (e.g., field service, outage resolution).
- Prioritize process improvements most crucial to customer satisfaction.
- Leverage closed-loop feedback to convert detractors to promoters.
Increase the efficiency of the support experience
Ensure fast and effective support when it matters most
- Increase first call resolution rate and employee empowerment with direct access to customer feedback.
- Assess agent performance and identify opportunities to improve quality of support.
- Use text analytics to identify systemic pain points and determine who needs to act and how.
Make self-service easy
Provide a seamless digital experience for your customers
- Reduce costly support calls to the contact center.
- Deliver consistent, personalized experiences that strengthen customer loyalty.
- Meet growing customer expectations for a higher quality omnichannel experience.
Gain an edge by linking customer and employee experience insights
Your employees are responsible for delivering on your customer experience vision and are intimately aware of what is or isn’t working. Seamlessly bring together customer and employee experience data into one dashboard to understand key themes hindering or helping employees from delivering on that vision every day.
Empower all teams, customer-facing or not, with insights that link their role to customer experience and ultimately business outcomes.
